We at PKo Designs are most proud of our ties. However, if you purchased a tie for yourself or as a gift and it did not hit the mark for any reason, you may return it for a prompt and full refund or an exchange for another tie more to your liking. To be eligible for a return, the tie must be returned unused and in its clear packaging with an unbroken seal. It is important, therefore, to get the size right when you order. Complete return instructions are on the checkout page, bottom left, or click here: Returns.